Legal
Refund Policy
Digital tools are delivered instantly, so refunds are handled case by case — but we would rather fix the problem or refund you than keep money from someone the tools did not work for.
Last updated 31 July 2026
- 01
Cancelling
You can cancel your membership at any time from your dashboard. Cancelling stops the next renewal; you keep full access (including updates) until the end of the period you have already paid for. After that, you keep the tool versions you already have — just not further updates. We do not pro-rate part-months.
- 02
When we refund
- A tool does not work on a supported setup and we cannot fix it for you.
- You were charged after cancelling, or charged twice.
- An unauthorised charge on your payment method.
- 03
When we usually don't
Periods where the membership was used normally, requests made long after a renewal, or accounts terminated for sharing licence keys or other breaches of our terms.
- 04
How to request one
Message us in the #support channel of our Discord with your Discord username and the approximate charge date. We aim to respond within a few days, and approved refunds are returned to the original payment method through Stripe.
- 05
Your consumer rights
Nothing here limits rights you have under the Australian Consumer Law, including remedies where a product is not of acceptable quality or does not match its description.
This page is maintained by Lux Modding Tools and is provided for information only. It is not legal advice. Questions? Reach us in our Discord — the #support channel is the fastest route.